Terms & Conditions

These Terms & Conditions govern your use of this website and the website packages, development, hosting and maintenance services provided by Sunward Web Design (trading as Sunward Web Design, "we", "us"). When you use this site or buy a package, you are contracting with Sunward Web Design.

By continuing to use the site or by purchasing a package, you agree to these terms. If you do not agree, please stop using the site. If you are entering into these terms for a business, you confirm you have authority to bind that business; if you are buying as an individual, you confirm you are of legal age to contract.

1. What we provide

We sell fixed website packages for small businesses, and we offer optional ongoing hosting and maintenance. Each package has a fixed scope, deliverables and price, which are set out on our pricing page before you buy. Anything outside the purchased package scope is treated as additional work and quoted separately.

2. Payment and subscription terms

Website projects require a 50% deposit to reserve your build slot, with the balance invoiced at launch. Our maintenance plan is a monthly recurring subscription that renews automatically until cancelled and can be cancelled at any time. Prices are shown at checkout and taxes are calculated there.

Payments are processed securely by Stripe, Inc. Our own refund window and request process are set out in our Refund Policy.

3. Merchant of Record

Sunward Web Design is the Merchant of Record for all orders placed on this site. Stripe, Inc. acts as our payment processor and handles the secure collection of payment details, tax calculation, invoicing and refunds.

4. Your responsibilities

• Provide accurate information and keep your contact and billing details up to date.
• Supply the content, images, logins and feedback we need in a reasonable timeframe. Delays in supplying materials will move your launch date.
• Confirm you own or are licensed to use any content, logos, photography or text you give us, and that it does not infringe anyone else's rights.
• Keep account credentials we issue confidential; you are responsible for activity under your account.

5. Acceptable use

You must not use our site or services to:

• break any applicable law or regulation;
• commit fraud, send spam, or misrepresent your identity;
• infringe intellectual property or privacy rights;
• interfere with security — including uploading malware, probing or scanning our systems, scraping, or circumventing technical limits;
• reverse engineer, resell or redistribute our work outside the agreed licence.

6. Intellectual property and licence

We retain ownership of our underlying tools, code libraries, frameworks, processes and branding. On full payment, you receive ownership of the final website design and content produced specifically for you, together with a limited, non-exclusive, non-transferable licence to use any of our underlying components embedded in it. You keep ownership of the content you supply and grant us a limited licence to host, adapt and display it solely to deliver the services. We may show your finished site in our portfolio unless you ask us not to.

If a rights-holder believes content we host infringes their rights, they can contact us at sunwardwebdesign@gmail.com and we will review and remove or restrict infringing content. Repeat or serious infringement may result in termination.

7. Service levels

We work hard to keep sites we host fast and available, but we do not guarantee that the site or our services will be uninterrupted, timely, error-free or free of third-party outages. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not guarantee any specific search ranking, traffic level or business result.

8. Suspension and termination

We may suspend or terminate access to our services for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel a maintenance subscription at any time. On termination, we will provide a reasonable window to export your content before hosted data is removed; work completed up to that point remains payable.

9. Liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, consequential or special damages, including loss of profits, revenue, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You agree to indemnify us against claims arising from content you supply, your unlawful use of the services, or your breach of these terms.

10. General

These terms are governed by the laws of the State of Michigan, USA, and the courts of that state have exclusive jurisdiction, subject to any mandatory consumer rights in your country of residence. You may not assign these terms without our consent; we may assign them as part of a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these terms from time to time and will change the date at the top of this page.

Questions? Email sunwardwebdesign@gmail.com or call (248) 704-6600.